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Active minutes & calories not syncing to iPad

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‎05-22-2019 13:46

‎05-22-2019 13:46

Active minutes and calories are higher on Ionic and syncing to iPad app.

everything else is syncing correctly. Restarted Ionic and the app but still wrong.

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‎05-23-2019 17:18

‎05-23-2019 17:18

It's great to see you around @AndyAttwood. Thanks for the troubleshooting that you've tried. 

 

Active minutes and calories burned are calculated using your heart rate information since your Ionic tracks it. In this case, I would like you to double check that you're following this tips to have accurate heart rate data. 

 

If you continue to experience the same, please reply to the following questions: 

- How many calories burned and active minutes more are you receiving?

- Is the data the same that you're seeing in your Ionic and app? 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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