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Active minutes and calories deleting

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‎03-11-2019 16:10

‎03-11-2019 16:10

I started having issues with my ionic yesterday.   Yesterday I had 2 hours of active minutes that were erased.   This morning I had 33 active minutes then I looked later and only 15.  The calories burned during these time blocks also appear to be removed.  This evening another 12 minutes activity removed and calories removed.   Also stopped tracking sleep yesterday.   Please help.  

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‎03-12-2019 15:48

‎03-12-2019 15:48

It's great to see new faces on the Community @Aheven! Thanks for the details that you've mentioned.

 

It's pretty weird that your active minutes are disappearing from your account. I would like you to double check if you have any manually logged activities that might be deleting your active minutes. If you wore your Ionic and then logged an activity, the data that you're getting might be overridden. 

 

If your active minutes are still being deleted, please provide me with screenshots of what you're getting in your Fitbit app. 

 

Regarding your sleep, I wonder if it's not tracking your sleep stages or if it's not tracking your sleep at all. If it's not tracking your sleep, please try the following troubleshooting: 

 

- Restart your Ionic 

- Try sleeping with your watch on your non-dominant hand 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-19-2019 08:12

In response to SilviaFitbit

‎03-19-2019 08:12

After calling FITBIT 4 days in a row and trying different solutions, I was instructed to return the FitBit.  I mailed it from the post office on 3/16.

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