ANSWERED
1 BEST ANSWER
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Ionicman Welcome to the Fitbit Community! Thanks for trying the restart on your Ionic in order to sort this out.
Are you still experiencing this situation with your Ionic? If you are you can also try the following:
- Turn Bluetooth off, wait 10 seconds, turn Bluetooth back on. Try to sync.
- Log out from the Fitbit App, reboot your phone, log back in to the Fitbit App. Try to sync.
- Uninstall and reinstall the Fitbit App. Try to sync.
This should certainly help you out with this. Please give it a try!
Let me know how it goes! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Ionicman Welcome to the Fitbit Community! Thanks for trying the restart on your Ionic in order to sort this out.
Are you still experiencing this situation with your Ionic? If you are you can also try the following:
- Turn Bluetooth off, wait 10 seconds, turn Bluetooth back on. Try to sync.
- Log out from the Fitbit App, reboot your phone, log back in to the Fitbit App. Try to sync.
- Uninstall and reinstall the Fitbit App. Try to sync.
This should certainly help you out with this. Please give it a try!
Let me know how it goes!
Best Answer