Adidas Ionic not keeping correct time

[Belwoodglenn]

My Ionic Adidas has stopped displaying the correct time

I sync it and it fully charged and resets to the correct time

as soon as I start wearing it thereafter it looses about 10 minutes per day

I recharge and resume it again and it displays the correct time.  As soon as I start wearing it again it continues to loose about 10 minutes a day

how can I increase the timing so it keeps accurate time?

[EdsonFitbit]

Welcome to the Fitbit Community, @Belwoodglenn.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic Adidas Edition. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Belwoodglenn]

Your customer service could not help.  My Adidas Ionic continues to run slow.  How can I adjust the watch to make it run accurately?

[EdsonFitbit]

Thanks for the update, @Belwoodglenn.

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties with your Fitbit Ionic, please let them know in order to get further assistance. You can chat with Customer Support online or give them a call. Please click here to get connected.

Have a nice day.