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Adidas Ionic only shows logo

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‎08-26-2019 20:31

‎08-26-2019 20:31

My Adidas Ionic is only showing logo I tried pushing the left and right buttons and the left and bottom right etc.  deleted it from my account to try and set up and still nothing but the logo. My phone cannot connect to it. Help please 

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‎08-27-2019 06:30

‎08-27-2019 06:30

Welcome to the Community @Jwmcdaniel66. Thanks for the details mentioned and the troubleshooting tried. 

 

It seems you're receiving a Fitbit log because your Ionic isn't paired to your account anymore. I would like you to try this set up procedure and if you're receiving any error message please follow the tips mentioned in this article: Why can't I set up my Fitbit device? Can you let me know which mobile device are you using?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-27-2019 07:10

In response to SilviaFitbit

‎08-27-2019 07:10

I have done all the restarts including factory restart. I moved it off my
iphone to try and reconnect and out of my fitbit account and now my phone
will not even connect to the device it does not recognize it.
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‎08-29-2019 18:18

In response to Jwmcdaniel66

‎08-29-2019 18:18

Thanks for getting back @Jwmcdaniel66. Sorry for the delayed reply. 

 

I appreciate the extra details mentioned. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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