Adidas training app has no exercise explanation

[JR-Fire]

Hi,

I bought my brand new Ionic Adidas edition primarily for its look but the Adidas app is absolutely useless! It only shows a name for an exercise how am I supposed to know what to do? I know some of the exercises but most I have no idea what to do. Is there a way to show a preview as in Fitbit Coach? Did miss it (tried the back shortcut as in the Coach app)?

Please consider updating the app with ANY form of explanation as to what the exercise is.

Currently, you can only see the exercise, go to next/pause, or see a list with the names only of all exercises.

[ActiveAndry]

Hi everyone,

I have a new Fitbit Ionic Adidas version (upgrade from my previous Fitbit) and I, too, am not getting the training previews. I’m just adding my comment so that Fitbit will see that there are several of us with the same problem. 

[STEWEE]

Pretty sure it's a problem with the app itself and not the watch but I'm
slowly regretting spending the extra as I can't use the app

[Sabumnim]

Hi,

I bought the Ionic Adidas edition a few days ago and I am having the same problem. No 7 seconds preview in the Adidas training app. Everything else is working fine but I paid extra just for this app.

[JenDye]

I am still having the issue as well. The FitBit Coach app is giving me a preview so I know it is an issue with the app. Should I be complaining to Adidas instead? This is a little ridiculous that it is taking so long to figure out something that is already working so well with the FitBit Coach app.....

[yueytan]

Wow, was really excited to get this watch but just tried to use the Adidas train app and lo and behold, no previews! Waiting for the firmware update...

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have taken the time to share your experience with us. Please note that as @AlessFitbit mentioned on her previous post. our team has identified a fix for this situation already. Please keep an eye for the next update. 

Thanks for your patience and understanding, have a great day. 

[STEWEE]

How long should / will it take 

[MarcoGFitbit]

Hello @STEWEE, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to post your question. Please note that at this moment it will be irresponsible on my part to provide a specific timeframe for when this issue will be resolved as we do not have one, but as mentioned above, our team is working towards resolving it as soon as possible.

Thanks for your patience and understanding, have a great day.  

[Meggin]

Same issue occurro for me. Keep us up to date in how to fix.

[SantiR]

@Meggin Welcome to the Fitbit forums! Thank you very much for posting your report on this thread. I will add it to the other reports received on this situation.

Currently, our team is working towards resolving this as soon as possible.

Thanks for your patience and understanding, have a nice day! 

[jonnyd85]

I am also having the same issue. Please let me know when the update is released. Thanks!

[SantiR]

@jonnyd85 Welcome to the Fitbit forums! Thanks for reporting that you are also experiencing this issue. 

To everyone who has reported this problem in this thread: 

Recently, we've started the release of Fitbit OS 3.0. Please update the firmware of your watch accordingly to get this problem fixed! If you haven't received the update yet; you should receive it in the next few days. 

 Hope this helps. Please respond in this thread if you have updated and can confirm the training app is showing previews again! 

[STEWEE]

I see there was a update to 3.0 yesterday but it had nothing to do with
adidas 7second preview. What's going on fitbit

[JR-Fire]

Same issue still with FitBit OS 3.0. I did see exercise previews at one of the watch resets I did but as soon as the watch updated to the latest FitBit OS (currently the new 3.0), exercise previews disappeared. I'm very glad FitBit are working on a fix, here's hoping we get a Christmas gift from the developers!

Happy holidays to all of FitBit and the community!

[JenDye]

I noticed the same thing.. mine is still not working but I was told it
would be fixed in the next update..

[AlessFitbit]

@STEWEE @JR-Fire @JenDye Thanks for your replies to let us know you're still seeing this issue on the Fitbit OS 3.0 firmware. 

We will relay this information and provide you all with an update in this thread when we have more information. Thanks again! 

[Whistler888]

“our team has identified a fix for this situation already. Please keep an eye for the next update”

“Please update the firmware of your watch accordingly to get this problem fixed!”

“Thanks for your replies to let us know you're still seeing this issue on the Fitbit OS 3.0 firmware.”

Hmm?  Would not be happy at all if specifically bought the Adidas version to see previews -> but then the watch did not display them.  Seems the 3.0 did not fix the problem as promised.

Question is -> What is up with this Fitbit ->  Is this known issue actually solved in 3.0?

Def Fitbit wants and needs any and all feedback on this -> to confirm if any known issues have “actually been resolved in this latest 3.0 update”.  Applies really to any problem posted in this forum.  Not just this one.  Helps Fitbit address these issues -> and really helps keep Ionic users informed of the “actual resolution status” in the wild.

So far it seems 3.0 added a feature here and there -> but did not actually fix known issues and bugs.  As well has caused many new reported problems.  Hmm?

[STEWEE]

I update to 3.0 again and still no fix what's going on getting very peed
off now seems like fitbit are just saying and not actually doing.

[Benzin]

This is a great topic!!! I was just about to update my ionic. I’m sooo glad I did the research first. Still rockin’  32.10.20. Ionic and the Adidas app is fine and running without any issues what so ever. I think i will stick to the OG firmware. Thanks guys!

[yueytan]

Has a fix actually been identified or not? I did get the watch specifically for the Adidas app so this situation is really quite annoying.