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After 6 mln steps and 1.5 years Ionic died

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‎08-31-2019 13:03 - edited ‎08-31-2019 13:23

‎08-31-2019 13:03 - edited ‎08-31-2019 13:23

Few days ago i went asleep, woke up and found my ionic was not lighting up. I left it to charge, thinking maybe it drained all the power somehow (despite i am charging it every day from 80% to 100%). But after it was on wire for 4 hours it did not help, i was trying all combinations of buttons, was holding up to 1 minute and Ionic just does not turn on. Any solutions to this?
I see there are similar threads out here, some owners were updating/resetting - i was not.

 

Fitbit, hope it is just a temporary issue and not a company hidden setting to disable watches 6 months after warranty is expired. Please get back to me with a solution. I am not planning to buy any other watches yet, and definitely not planning to buy one more Fitbit, because i am a careful user, and it usually hold all my tech stuff for many years, not for 1.5...

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2 REPLIES 2

‎09-01-2019 13:45

‎09-01-2019 13:45

This is a known behavior that many Ionics are going to exhibit. In short, there is no solution and fitbit will not acknowledge the problem. Basically, in the next few days/weeks it will stop working and there is nothing that we can do to solve. Mine exhibited the exact same behavior as you described. Also, unfortunately, this post will be removed because fitbit is trying to "hide" all related problems.

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‎09-04-2019 17:11

In response to eduardovk

‎09-04-2019 17:11

Since Fitbit is stonewalling, i claimed my extended warranty via credit card i used to purchase Ionic. They asked me for a repair estimate. Have anyone went through this? Where did you get "repair estimate"?

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