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After firmware update 3/21, Ionic is boot looping about once per hour

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‎03-22-2018 19:24

‎03-22-2018 19:24

After I updated the firmware on 3/21/18, it wanted to calibrate by being put on the charger. Ok, no problems there. Once I put it on again, I now get a buzz about every hour. I look thinking it is a notification, and instead, I see the Fitbit logo! It pauses there a moment before going back to the clockface.

So what happens if it does this in the middle of a run? 

Anyone else with the issue and found a solution?

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3 REPLIES 3

‎03-23-2018 07:45

‎03-23-2018 07:45

Do a RESTART, Jenny.

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‎03-23-2018 07:48

In response to SunsetRunner

‎03-23-2018 07:48

Already restarted both Fitbit and phone, still did it again this morning. 

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‎03-23-2018 08:02

In response to SunsetRunner

‎03-23-2018 08:02

I think it's time to contact Customer Support.

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