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After update, Ionic screen stopped working

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‎08-20-2020 14:38 - last edited on ‎08-21-2020 17:43 by Fitbit Moderator

‎08-20-2020 14:38 - last edited on ‎08-21-2020 17:43 by Fitbit Moderator

Hello 👋 

Yesterday I was trying to install the new update. 

Never had a problem before.

But know, after new start the watch, it shows the logo and a black screen. 

Maybe 20 minutes in intervall of 20 seconds. 

Then nothing happens. 

I was trying to make a hard reset. 

But the tip of 3 buttons for 12 seconds and 2 buttons for 8 seconds doesn't work at all.

It chances nothing

It continue the logo and black screen thing all the time until it will go off. 

So now I don't have any ideas to reset or use my watch. 

Need any help 😅

 

Thx

 

Moderator Edit: Clarified subject

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‎08-21-2020 17:45

‎08-21-2020 17:45

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting and the details mentioned. In this case, I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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