After updating Ionic Adidas, it stopped syncing

[PfP63]

Any news about how to solve the synchronization of the devices? Non more data transferred since I have loaded 2 days ago the new 70.7.27? iPhone 7
please reply 

kr

pf 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@PfP63 A warm welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that your Ionic hasn't synced since you updated it to the latest firmware update. 

I've shared your post with our Support team and they've mentioned you already have a resolved case with them. Please continue the communication through email. 

I'll be around if you have any additional questions. 

[PfP63]

Dear Silvia ,

Thank you for your up date.

Sorry I did not up date the tech service of the solved issue ( I could find out few hours ago) but I could appreciate your IT intelligence is able to detect my fit bit ionic adidas is working again before I inform you and the community.

This is let me think :

Do I have still to continue using it ?

Do I have informe the community we are all under a fit “Big brother 👁 “ ?

I think I will check with my layers if you and fit bit has the rights to inform a community before my express consent in written form.

Let me say that I am the first that has the obligation to say to the community that my Fit bit is working again (And I still do not know why ) but I have an obligation and not you have a right without my consent.

Enjoy your moderation



Inviato da iPhone

[SilviaFitbit]

@PfP63 Thanks for getting back. Sorry for the delayed reply. 

I appreciate your feedback, this helps us to continue improving our Customer Service. In case, you have any questions about the Fitbit Community, you may want to check our FAQ and Fitbit's Privacy Policy here. 

I'll be around if you have any additional questions.