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After updating Ionic, GPS Data is Inaccurate

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‎05-29-2020 13:55 - last edited on ‎06-23-2020 16:16 by Fitbit Moderator

‎05-29-2020 13:55 - last edited on ‎06-23-2020 16:16 by Fitbit Moderator

My GPS data from my runs look like I am running through houses since the new upgrade. I have tried to reset but that doesn’t work. The GPS data/running track is different to somone also wearing an ionic and running next to me. Please help before I throw it away and buy a Garmin instead

 

Moderator Edit: Clarified subject

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‎06-23-2020 17:15

‎06-23-2020 17:15

@Pez123 It's nice to see you on the Community. Thanks for letting me know that you started experiencing issues after updating your watch. 

 

I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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