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After updating Ionic, heart rate isn't accurate

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‎08-22-2020 08:56 - last edited on ‎08-28-2020 11:39 by Fitbit Moderator

‎08-22-2020 08:56 - last edited on ‎08-28-2020 11:39 by Fitbit Moderator

I updated my tracker with the new firmware  night and then it wanted me to calibrate so I did. 

I did a hike this morning that I normally do that is fairly strenuous. All my other hikes show about 30 minutes of cardio but my watch showed I only spent an hour in fat burn. I know I was VERY exerted for a portion of the hike but it seems like my heart rate tracking is significantly off. How can I fix it?

 

Moderator Edit: Clarified subject

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‎08-28-2020 11:42 - last edited on ‎11-04-2024 17:03 by Fitbit Moderator

‎08-28-2020 11:42 - last edited on ‎11-04-2024 17:03 by Fitbit Moderator

@Juggernaughty It's nice to see you in the Fitbit Community. Thank you for letting me know that your heart rate accuracy changed after you updated your Ionic. 

I would like you to follow these tips: 

  • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
  • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the band that came with your device.
  • After trying the tips above restart your watch and try again 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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