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After updating, Ionic is unresponsive

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‎05-08-2020 05:36 - last edited on ‎05-09-2020 08:41 by Fitbit Moderator

‎05-08-2020 05:36 - last edited on ‎05-09-2020 08:41 by Fitbit Moderator

I attempted to update my ionic. Now my ionic is unresponsive. I completed a hard reset, fully charged it and removed it from my profile to attempt to reinstall it. 

 

Moderator edit: Updated subject for clarity 

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‎05-09-2020 08:44 - last edited on ‎12-10-2025 08:59 by Fitbit Moderator

‎05-09-2020 08:44 - last edited on ‎12-10-2025 08:59 by Fitbit Moderator

@evvmindy Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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