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After updating Ionic, it's no longer tracking anything

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‎09-30-2020 18:29 - last edited on ‎10-03-2020 12:52 by Fitbit Moderator

‎09-30-2020 18:29 - last edited on ‎10-03-2020 12:52 by Fitbit Moderator

After the latest update install my Ionic will no longer track anything... and the battery will only last about 6hrs. I have reset several times as well as factory reset. I have force stopped the App and restarted my phone. I have also unpaired and set up as a new device several times. Everything that I  know to do has been done. I'm very disappointed and would really like to have my Fitbit working properly again. It has been almost a week. Is there anything I can do to get this thing working properly?  Thanks 😎👎

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-03-2020 13:04

‎10-03-2020 13:04

@OFF10GOD A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

I appreciate the details mentioned and the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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0 Votes

‎10-04-2020 02:29

In response to SilviaFitbit

‎10-04-2020 02:29

My Ionic is doing the same. Every Fitbit product I have ever owned has been glitchy/unreliable. Will be moving to another brand soon.

Best Answer

‎10-05-2020 09:19

‎10-05-2020 09:19

Everything you described just happened to my IONIC after the recent update this weekend (doesn't even measure the HR anymore)….can't believe an update just knocked out my watch out cold!!! Did someone execute "order 66" ?!? LOL 

 

Best Answer

‎10-05-2020 09:36 - edited ‎10-05-2020 10:33

In response to Doyleychris

‎10-05-2020 09:36 - edited ‎10-05-2020 10:33

Any chance Fitbit is sending out a new update to "fix" the latest update? Would be nice....just sayin. 

Best Answer