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After updating Ionic, it's not syncing to the phone

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‎09-11-2020 00:08 - last edited on ‎09-12-2020 12:31 by Fitbit Moderator

‎09-11-2020 00:08 - last edited on ‎09-12-2020 12:31 by Fitbit Moderator

after doing latest update Fitbit worked fantastic for two days then something happened and now I can't even pair it with my phone it doesn't pick it up.

I list the steps etc on dashboard and can't get steps back. I have restarted my phone and reset Fitbit and nothing happens????? 

I have just paired my ionic on iPad and now it is working again on phone. I can't work thus out?????

 

Moderator Edit: Clarified subject

 

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‎09-12-2020 12:38

‎09-12-2020 12:38

@Joybell2 Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I'm glad to hear that you were able to pair it to your iPad. 

 

Since your watch isn't syncing to your phone please try the troubleshooting posted in this article. Please let me know if you're getting any error message when trying to sync your Ionic. 

 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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2 REPLIES 2

‎09-12-2020 12:38

‎09-12-2020 12:38

@Joybell2 Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I'm glad to hear that you were able to pair it to your iPad. 

 

Since your watch isn't syncing to your phone please try the troubleshooting posted in this article. Please let me know if you're getting any error message when trying to sync your Ionic. 

 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-14-2020 01:56

In response to SilviaFitbit

‎09-14-2020 01:56

This issue continues and I keep getting the sync failed continually.

Joy



Sent from my iPad
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