After updating Ionic it's showing a blank screen

[Boolay60]

I have just done this update on my Fitbit Ionic and now it is not working at all 

my screen is blank and I have done all the checks as stated and it still doesn’t work since this update happen this evening 

help needed 

I even removed off my phone and now I can’t get it back on as when it asks me to put a code the 4 number code in , I can’t because I can’t see it as screen as gone blank 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Boolay60 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned. In this case, I've shared your post with our Support team and they mentioned that you already have a case created with them, please continue the communication through email they'll be happy to assist. 

I'll be around if you have any additional questions. 

[Jen797]

Hi I’m having the same problem with my Fitbit icon how can I get help. I have tried holding down the bottom and the left button, and all three buttons. But it still does not help. It is connected to my phone and the green light in the back of the watch still blinks. It’s syncing but there is no screen display

[SilviaFitbit]

@Jen797 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.