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After updating Ionic, screen is frozen

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‎09-17-2020 09:09 - last edited on ‎09-17-2020 13:48 by Fitbit Moderator

‎09-17-2020 09:09 - last edited on ‎09-17-2020 13:48 by Fitbit Moderator

The new firmware update froze my screen. Only the Fitbit logo is on, you can not pair, can not turn off, can not use. Did all the resets, all the remove from account, etc.  On phone with support 3 times.  All same result. Out of warranty. Here's you a 35% discount.

Why would I purchase another product that it is obvious you broke with your update?

If it was only me, different story but many many people are complaining of exact same issue. Been a Fitbit user for 5 years, but no more! 

 

Moderator Edit: Clarified subject and formatting 

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‎09-18-2020 15:36 - last edited on ‎12-12-2024 08:18 by Fitbit Moderator

‎09-18-2020 15:36 - last edited on ‎12-12-2024 08:18 by Fitbit Moderator

@TPERCELL A warm welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting tried, I see where your disappointment is coming from. 

I appreciate that you shared the option provided by our Support team. I've shared your post with them and they said that they're still assisting you through email please continue the communication with them as they have access to your case details. 

I'll be around if you have any additional questions. 

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