help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After updating Ionic, the screen is no longer working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2020 10:07 - last edited on ‎09-15-2020 16:35 by Fitbit Moderator

‎09-13-2020 10:07 - last edited on ‎09-15-2020 16:35 by Fitbit Moderator

Touch screen no longer works, heart rate monitor is all over the place, running about double normal, Tried restarting and resetting and nothing works?? I guess it’s time to look at alternate smart watches??

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎09-15-2020 16:43

‎09-15-2020 16:43

@12Rob A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, I've updated your case details and they will continue helping through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes