After updating it, some settings are grayed out on Ionic

[MattJ71]

Since the latest OS update, I noticed that the following setting are no longer accessible (greyed out):

Brightness (set to DIM)

Do Not Disturb

Screen Wake

Anyone else?

Moderator Edit: updated subject for clarity.

[BDH308]

Thanks, Deepak! It took about 45 minutes of trying to fix it myself and then Googling solutions but your suggestion WORKED. I can now see the screen to track outdoor runs. Thank you!

[Starmonkey2]

I now have this problem. Updated phone app, rebooted Ionic. Sleep Mide, Do not Disturb and Screen Brightness still greyed out. What can I do?

[Carolrenee]

When updating I had to go back to reset my watch back to default settings. The only thing that fixed it. Try that !! Good luck.

Moderator Edit: Personal info removed

[deepak191728]

not sure if you resolved this issue but i fixed it myself. nothing here helped me. 

Since basically every setting was greyed-out i changed my left control shortcut to quick settings and changed it from there 

[Kcncam]

Thanks! Your suggestion worked! Thanks

[SpockJenkins]

I contacted supported who were very helpful. I had the same problem of having most options greyed out. 
This was the solution to my issue, which must have been set inadvertently…
From the initial clock screen, swipe left. Turn OFF “Do not disturb”, which is the MOON icon. 
That worked for me. 👍

[SpockJenkins]

Correction to above comment. 

“Do not disturb” is the icon that looks like a do not enter sign. Sleep mode is the moon. Swiping left from the initial clock face and Turning off one or both of these should solve the gray out problem.

[SpockJenkins]

Correction to above commentS LOL

Swipe right, not left. 😂

[AndreaFitbit · Accepted solution]

Hi everyone!

Currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion if you have questions regarding a different device please post your query on the correct board.