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Any update for unresponsive Ionics?

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‎12-12-2020 08:48 - last edited on ‎12-13-2020 18:06 by Fitbit Moderator

‎12-12-2020 08:48 - last edited on ‎12-13-2020 18:06 by Fitbit Moderator

In late April, just a week over the year guarantee expired, Fitbit firmware update bricked my ionic. Of course it had full battery, it was plugged and I afterwards followed all the possible hard reset options with no success whatsoever. I contacted customer support and, of course, they said nothing could be done. I wonder if after the massive "coincidence" of a great number of ionic users experiencing the same they didn't figured out how to solve that issue.

  I don't know how Fitbit can simply disregard the damage that they've made to so many users. It's not a regular out of warranty problem, but something that the company have produced with a broken firmware.

  Any news/solutions/workarounds?

 

 

 

Moderator Edit: Clarified subject

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‎12-13-2020 18:08

‎12-13-2020 18:08

Hi @icardone, welcome to the Community Forums.

 

 Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team in the pas, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. At this moment I don't have any workarounds for your Ionic issue. 

 

Let me know if you have any additional questions, I'll be around.

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‎12-14-2020 08:34

‎12-14-2020 08:34

The same thing happened with me too. Customer service team very sweetly passed the buck by stating the watch was out of warranty when, infact, it's the software update that affected my Ionic. It's a shame that Fitbit doesn't own up to the software glitch affecting thousands of users worldwide. It's not a cheap watch by any means. Last time this happened with my Blaze. The customer care is good for nothing!

 

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