01-31-2018 14:57
01-31-2018 14:57
For whatever reason, and for the first time, when it usually automatically synchs with my Strava account, tonight it has failed to do so. When I try to export a TCX file as an alternative this also responds with a fault. Any ideas please?
Answered! Go to the Best Answer.
02-02-2018 12:44
02-02-2018 12:44
Hi everyone.
Thanks for taking the time to report this issue.
Our team is aware that the integration with Strava was down and this issue has since been resolved.
If you are still experiencing any issues with the integration, please let us know on our Third Party Integration board.
If you have any questions, you know where to find me!
Want to get more deep sleep? Join the discussion on our Sleep better forum.
01-31-2018 15:45
01-31-2018 15:45
Yes, I having the same problem, my Ionic is not syncing to Strava either
01-31-2018 16:15
01-31-2018 16:15
My run synched last night but I tried using my Ionic to record a bike ride for the first time. It failed to synch! Anyone have a fix?
01-31-2018 18:44
01-31-2018 18:44
I'm having the same problem. It worked yesterday. I'm new to Fitbit. May have to go back to my Garmin next time but maybe it's some sort of temporary network error.
01-31-2018 20:52
01-31-2018 20:52
I contacted the Fitbit Help and they said the engineers are aware of the Strava Sync problem and are working on a fix
01-31-2018 23:41
01-31-2018 23:41
02-01-2018 00:25
02-01-2018 00:25
Same here - I've had no Strava syncing problems until my run last night. Dev team need to crack open the gremlin removal toolkit.
02-01-2018 03:04
02-01-2018 03:04
I am having the same problem. Did a run this morning. Typically it syncs within 10 minutes, but now after 1 hour still nothing visible on strata.
I hope this issue is fixed soon (with an explanation of what was wrong).
02-01-2018 05:11
02-01-2018 05:11
Yes same problem. I tried un-linking and re-linking my accounts yesterday and/or the day before and got some weird error message. I tried again today, after my morning run failed to sync, and I didn't get the error message. Still no sync though.
02-01-2018 05:41
02-01-2018 05:41
I also cannot sync, and have tried the tip of revoking and re-granting permission. Any update from Fitbit?
02-01-2018 06:28
02-01-2018 06:28
My run on Tuesday synced to Strava but my run yesterday and this morning did not. I rebooted my phone and closed all the apps. Super annoying!
02-01-2018 06:48
02-01-2018 06:48
It appears both Fitbit and Strava released iOS updates (and other OS's too) within the last 24 - 48 hours, and these updates screwed up the syncing. I've seen this happen a few times now, and always with app updates. It's pretty friggin annoying.
02-01-2018 08:06
02-01-2018 08:06
I hope it's not a permanent screw-up!
02-01-2018 09:17 - edited 02-01-2018 09:17
02-01-2018 09:17 - edited 02-01-2018 09:17
I authorized Fitbit to sync with Strava a couple weeks ago. It has been unreliable. Fitbit states it only reads/syncs Strava GPS activities. That has failed more than once, including a bike ride from yesterday. In a surprise development, last Tuesday Fitbit sync'd a non-GPS Strava activity to my Fitbit Dashboard. Happy dance! That was nice, but I have several other non-GPS activities that did not appear on Fitbit Dashboard.
Fitbit servers are responsible for reading Strava activities, and creating a manual activity on Fitbit dashboard. This is an issue with software running on Fitbit servers (not in Fitbit app).
Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze
02-01-2018 12:35
02-01-2018 12:35
@bbarrera that makes sense, and the Fitbit servers also need to pull data correctly from the Fitbit app, I assume.
When working correctly, I have also seen Strava pull rather old activities from Fitbit onto their service. Can't hate on that!
02-01-2018 13:23
02-01-2018 13:23
My Ionic just now uploaded my two missing activities to Strava!
02-01-2018 13:29
02-01-2018 13:29
My fitbit just sync'd with Strava and it included the missing 2 bicycle rides.
02-01-2018 13:31
02-01-2018 13:31
I rode my bike to work today and my Fitbit Iconic just sync'd with Strava and included my bicycle ride from yesterday.
02-01-2018 13:40
02-01-2018 13:40
My run was completed and synced to Fitbit at 5pm over 4 and a half hours ago, still not showing up on Strava.
02-01-2018 14:03
02-01-2018 14:03
Fitbit and Strava sync appears to be up and running again! Hope everybody else’s data gets sorted soon too🙃