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App not syncing with web

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‎02-11-2019 20:57

‎02-11-2019 20:57

Hi I have an Ionic paired with my Huawei P10 Lite. All was well until 10/02/18 when the app stop syncing with the website. I am using 2.87 version of the app I have done the following

  1. restarted both the and desktop
  2. logged out and signed back in on both devices
  3. edited the dashboard on both devices

Still no joy

Any ideas ........................

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1 REPLY 1

‎02-12-2019 02:35

‎02-12-2019 02:35

Hi @Ajithh Unfortunately the phone you are using is not on the Supported Devices List. So although it may have been working, now something has upset the connection all you can do is to work through THIS Help Article on syncing problems and hope you can find something that works for you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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