App says I am sleeping all day!

[Smellie32]

Since the last update the Fitbit app says that I am sleeping all day even when I am working out. My monitor on the watch is taking my heart rate right though, it is just the app!

[Paul500W]

I believe the first thing people are going to tell you is to do a factory reset. 

[MarreFitbit]

Welcome to the Fitbit Community @Smellie32, hope you're doing great! Hmmm... this is very strange. Do you mean that your app is reflecting a bunch of hours slept? Can you please share a picture of your sleep graph so I can better understand how your app looks like?

In the meantime, make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

• If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
• If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

Thanks for helping out @Paul500W!

Looking forward to your response. 

[Smellie32]

It says I am sleeping all day while I am wearing it. Just like is said above. My heart rate is accurate just the app is acting weird. 

[MarreFitbit]

Thanks for the screen shot provided @Smellie32! Hmmm... this is very strange. Did you have the same issue today?

I'd recommend doing the following:

• Make sure that your Fitbit app is up-to-date
• Log out from your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app