App stops working and Ionic's screen goes to alarm

[Satyajit]

I am facing the following issues now for almost 1 month. There is no resolution. I am planning  to discard this watch and by some otber brand.  Everynow and then the app stops working and I need to reinstall and switch off the mobile and restart. Almost 5 to 6 times a day my Fitbit Ionic display automatically goes to Alarm. Do let me know how to resolve these issues

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you on the Community @Satyajit. Thanks for the details mentioned. 

It's pretty weird that every now and then you have to uninstall and reinstall the applications. I would like you to restart your Ionic. Regarding the issue you're experiencing with your Fitbit app, please reply to the following questions: 

- Does your app stop tracking your data?
- Does your Ionic stop syncing to your account?
- What mobile device you're using?

Keep me posted! 

[Satyajit]

Answers to your questions..

1. App is tracking my data
2. No ionic is syncing data.
3. I am using Samsung Note 8.

My main issue is App is not working. I have to reinstall the app almost
every day. And I have to switch off the mobile and also restart the ionic
every time.

I am attaching the screenshot with the message.

This is a pain, request you to get this resolved as soon as possible.

Thanks and Regards

[SilviaFitbit]

@Satyajit Thanks for replying to my questions. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. This will avoid that you get mixed troubleshooting. 

Catch you later!