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App won’t allow me to enter or see data

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‎04-12-2020 10:36

‎04-12-2020 10:36

The app won’t display or allow me to go further to enter data or see my exercise, sleep or other face settings. I have restarted the device twice. And it’s dully charged.

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‎04-17-2020 12:12 - last edited on ‎12-02-2024 10:51 by Fitbit Moderator

‎04-17-2020 12:12 - last edited on ‎12-02-2024 10:51 by Fitbit Moderator

@StacieW84 Welcome to the Community. Sorry for the delayed reply. 

Thanks for getting in touch about your apps not opening. I appreciate the troubleshooting tried prior to posting. 

I would like you to confirm if you're experiencing this on the Fitbit app. If you're please log out from the app and force quit it. After this, log back in and check if you're able to enter data. 

If you're still experiencing difficulties, let me know if you're using iOS or Android. 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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