help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Auto-tracked walks not showing distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2020 18:45

‎06-18-2020 18:45

I take at least two long dog walks a day. I let the Ionic auto-track (I don't explicitly start the exercise). I usually have phone with me. It doesn't show me distance. Why not?

Best Answer
0 Votes
1 REPLY 1

‎06-19-2020 06:49

‎06-19-2020 06:49

Hello @RonicaBoulder and welcome to the Help forums.  I never found an explanation for this, but I have an opinion.  The app lets me recategorize any auto-tracked exercise.  If I changed a walk to bike, the app couldn't come up with a distance.  And many of us have experienced the auto-tracking getting the exercise wrong.  Those walks don't give you the distance in the exercise details, but your steps and that distance do get added to your daily total.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes