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Automatic cues stuck

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‎11-10-2017 05:29

‎11-10-2017 05:29

Ever since this last update,  my ionic,  when I reach a cue, it is stuck on the cue display.  It will not go back to show continuing progress  during workout.  Could some fix this bug quickly.

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‎11-10-2017 05:59

‎11-10-2017 05:59

@Koreysw if you've found a bug, your best bet is to contact Support and have it escalated there. This is just a community help forum. Although Fitbit do have a presence it's mainly populated by users helping users.

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‎11-10-2017 07:48

In response to SunsetRunner

‎11-10-2017 07:48

Thanks for the response.  I've contacted them and let them know of the issue. Is anyone else having this same issue?

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‎11-14-2017 06:07

‎11-14-2017 06:07

Happened to me on a 5K race I did Saturday (was my fastest but I somehow stopped the exercise so had to start and now won’t show up in Strava as my best)

 

and be happened again today

 

until fitbit fixes it I guess I will run without the cues.. which sucks

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‎11-14-2017 06:22

In response to theeaglesfan005

‎11-14-2017 06:22

I have contacted the fitbit support, and sent them videos of the problem. If you want to escalate this problem, I would tell them that your having this issue too.

Thanx

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