Bands Disconnecting From Top of Unit

[VANDAL2x4x8]

I just recently purchased an Ionic and 3 different bands periodically disconnect from the top of the unit. Anyone else experiencing this?

[N8teGee]

Hi @VANDAL2x4x8, welcome to the community.

Are the bands you purchased official bands or 3rd party ones? I've found with the bands that sometimes you have to push them in quite hard, you should hear a click when done properly and it is secure. Also giving it a pull will also confirm that the band is attached properly (to avoid putting it on your wrist and having it fall off at some point). 

[VANDAL2x4x8]

2 of the bands are 3rd party. The original one comes off often as well.
When I give it a pull, the top band comes off quite easily.