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Battery Draining Quickly on my Ionic

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‎10-24-2021 04:52 - last edited on ‎10-29-2021 10:48 by Fitbit Moderator

‎10-24-2021 04:52 - last edited on ‎10-29-2021 10:48 by Fitbit Moderator

My Ionic has been great until last week. I changed nothing on it and it now charges super slowly and the is depleted after a couple hours from 100%.

 

What is Fitbit's policy regarding this? Will they support replacements after 3 years? 

 

 

Moderator Edit: Clarified subject

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‎10-29-2021 11:01

‎10-29-2021 11:01

@Benj73 Welcome to the Community Forums. 

 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I recommend checking some tips on this help article regarding the issues when charging the device. 

 

Note that the battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary. Before considering other options, please make sure that you've reviewed the tips provided in this article.

 

Regarding your inquiry about the warranty, I'd suggest contacting our Support Team so they can provide the options available. You can contact them through chat or over the phone. Click here to get connected. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

 

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎11-04-2021 06:41

‎11-04-2021 06:41

I have had my Ionic for over 5 years. I have had to do a few hard updates from time to time, but it always comes back. I swim with it and wear it every day. My only complaint is the battery has worn down. I used to be able to go 3 days without charging, then 2. Now I charge almost every night which defeats using the sleep tracker. 

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‎11-04-2021 15:58

In response to kawigirl

‎11-04-2021 15:58

Thank you for visiting the Fitbit Community, @kawigirl.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic.

 

If you've followed the tips to extend your Fitbit device's battery life shared above without luck, I would recommend getting in touch with Customer Support. You can chat with them online or give them a call. Please click here to get connected.

 

If you have any question, please let us know.

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