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Battery and screen not working properly-Ionic

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‎12-05-2021 01:39 - last edited on ‎12-05-2021 15:41 by Fitbit Moderator

‎12-05-2021 01:39 - last edited on ‎12-05-2021 15:41 by Fitbit Moderator

My Fitbit Ionic is troubling too much since 3 weeks. 

1. Battery drains in few hours 2. Its chnaging screen on its own, randomly, and vibrating every few seconds. 3. Tried resetting many times but no improvement. Seems I am done with this ? Any help please, I have Fitbits since >6 years every minute wore it all these years... Not sure what to do , I don't find any new Charge 5 available also...the one closest to features I had on ionic...

 

Moderator edit: updated subject for clarity

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‎12-05-2021 15:41

‎12-05-2021 15:41

Welcome to the Fitbit Community, @VivekSharma.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us and for being a Fitbit user for so long.

 

If you restarted your Watch by following these instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Whether you are interested in purchasing the Fitbit Charge 5 you can do it either at the Fitbit Store or through our Authorized Retailers.

 

Have a nice day.

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