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Battery drain due to green lights always on

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‎12-08-2019 05:36 - last edited on ‎12-09-2019 12:54 by Fitbit Moderator

‎12-08-2019 05:36 - last edited on ‎12-09-2019 12:54 by Fitbit Moderator

I have my fitbit for a little over a year now but ever since Friday the battery on my Fitbit started drawing quickly (less then 24 hours on a full charge. I also noted the the green HR light is now constantly on. This is what I have tried so far:

1) Multiple restarts

2) Turning the HR monitor on/off. This did nothing to the green light, it is still constantly on.

3) Doing a factory reset.

 

None of these strategies have worked so far. Is there anything else I can try?  

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎12-09-2019 12:52

‎12-09-2019 12:52

Hello @Murmelkatze, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.  

 

Let me know if you have any additional questions.

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‎07-15-2020 22:33

In response to RicardoFitbit

‎07-15-2020 22:33

I charged my Charge 2 to 100% earlier today.  After a couple of hours, and the green light brighter than usual, it completely ran the battery down to 0.  Any suggestions?

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‎07-16-2020 03:48

In response to GaryD562

‎07-16-2020 03:48

No answer from me. I had to get a new one because mine was not turning on again at all after a few days. I was only 3 days out off the one year warranty and the best they could offer was 15% of in their store (which was still more expensive then all the sales elsewere).

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‎07-17-2020 16:42

In response to Murmelkatze

‎07-17-2020 16:42

Welcome aboard @GaryD562 and thanks for your reply @Murmelkatze.

 

@GaryD562 The details that were shared in your post are appreciated. Because the battery drain root cause can be the heart rate sensors that seems to not be working as expected, please try our restart process and let me know if the issue persists.

 

@Murmelkatze Thanks for taking the time to share your thoughts and personal experience with the assistance provided by our Customer Support team. I recommend you to contact them back for more information and also check our warranty policies here.

 

I'll be around. 

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