Battery draining to 0% within 2-3 hours-Ionic

[Dinman127263]

My Ionic's battery life is not what it was new and that is to be expected. I make sure that I try to charge it frequently, such as when watching tv or driving.

Yesterday it was charged to 100% between 3:00-6:00pm. At 8:00 it was at about 97%. Went to bed, woke up at 1230am and device was dead. Plugged it in and it read 0%. Left it plugged in through the night and it's back to "normal" now. This is the second time it's happened.

This does not seem like a typical battery life issue where it drains faster than when it was new, but the fact that it went from 97% to 0% in about four hours is something different. It's been off the charger now for about 4.5 hours and is at 94%.

The other time this happened was also at night.

Ideas? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Dinman127263.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

In this case, I would recommend restarting your Watch by following these instructions.

In addition, please follow the tips in this article for charging your Ionic.

Hope this helps.

[Dinman127263]

I followed those instructions, and also did a factory reset. One night was good, but last night it died again. Was at 100% at 8:30pm and I woke up at 3:15am it was dead and unresponsive. 

plugged it in when I got up and it pretty quickly charged to 23% but at this point the device is pretty much useless to me. I need it for sleep data and as an alarm. 

[EdsonFitbit]

Thanks for your response, @Dinman127263.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Theresa23]

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@Dinman127263 wrote:

My Ionic's battery life is not what it was new and that is to be expected. I make sure that I try to charge it frequently, such as when watching tv or driving.

Yesterday it was charged to 100% between 3:00-6:00pm. At 8:00 it was at about 97%. Went to bed, woke up at 1230am and device was dead. Plugged it in and it read 0%. Left it plugged in through the night and it's back to "normal" now. This is the second time it's happened.

This does not seem like a typical battery life issue where it drains faster than when it was new, but the fact that it went from 97% to 0% in about four hours is something different. It's been off the charger now for about 4.5 hours and is at 94%. Advanced MD

The other time this happened was also at night. 

Ideas? 

Moderator edit: updated subject for clarity

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Plugged it in when I got up and it pretty quickly charged to 23% but at this point the device is pretty much useless to me. I need it for sleep data and as an alarm. 

[Dinman127263]

Spoke with support. No fix possible, given discount on new device. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Theresa23.

Charging your Fitbit Ionic to 100% may take 1-2 hours.​ If you have leaved your Watch charging for 2 hours but still continue having difficulties, the best way to get help for this problem is to get in touch with Customer Support by phone or chat. Please click here to get connected.

Thanks for your response, @Dinman127263.

If you are interested in purchasing a new Fitbit device, you might want to take this quiz to find the product that's right for you.

Have a nice day.