Battery life on Ionic after December 2018 update

[noelnb]

Immediately after downloading the large December update, my battery life went from about 2.5 days, to about 22 hours from a full charge to completely dead. I have checked all my settings and nothing has changed. I do have Bluetooth on (I did before as well) and disabled the option for constant sync with no improvement. Has anyone else noticed this?

[MaryLow]

I have noticed this also. In fact mine completely died yesterday less than 24 hours after a full charge. Im not liking the fast battery drain and am unsure what changed in the last update. Is it caused by the update or is that coincidental?

[Whistler888 · Accepted solution]

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@noelnb wrote:

Immediately after downloading the large December update, my battery life went from about 2.5 days, to about 22 hours from a full charge to completely dead. I have checked all my settings and nothing has changed. I do have Bluetooth on (I did before as well) and disabled the option for constant sync with no improvement. Has anyone else noticed this?

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Yep.  Fitbit has confirmed this is a “known issue” and reported they are trying to determine why this is happening to some devices.  No timeline for a fix unfortunately.

[Martinefski]

Do you happen to have the Hue app installed?

I was having the same issue until I uninstalled the Hue app.

If you do not, I still bet it one of your apps are hung up because mine is back to normal.

[SunsetRunner]

It is like buying a house and the seller telling you what you can do in the house and what you can put in it.

Same with Fitbit   YOU own the ionic but fitbit decides what software you will use and if it don't work then tough because they have your money and don't give a sh*t  My ionic needs charged daily and won't sync anymore.  There are not one or two complaints about fitbit on here, there are thousands!  Never EVER seen an update that is for the customer.

[Philtic]

Thanks for you answer. Where can we find officials updates or bug info from fitbit please? Thank you in advance.

[noelnb]

I don't have Hue installed, but it sounds like the battery issue is known even if there is no ETA to fix.

[Twentworth]

Please find a solution quickly Fitbit.  This is real frustrating.  I’m about ready go go back to the apple watch

[DavideFitbit]

Hello @noelnb, @MaryLow, @Martinefski, @SunsetRunner, @Philtic, @Twentworth, and welcome to the new users in the forum. 

I've seen other users experiencing these same difficulties after the update. Fitbit is aware of this and is working to find a solution as soon as possible. If you haven't done so already, please try to switch to a different clock face option and check if you continue to experience the same problem with battery, this has been useful to other users. 

If you're continue to have the same problem, please try to perform a battery test by restarting the device. then charging the watch to 100% and using it like normal until it drains completely. 

I hope this helps, keep me posted. 

[trudyma]

If you let your watch completely drain, you will not be able to charge it again;.

[Twentworth]

You can charge it again. It just dies really fast.

[DavideFitbit]

Thank you for the update @Twentworth, I've sent your information to the Customer Support team for further assistance with this, you should be getting a reply soon. 

I hope everything goes well. 

[noelnb]

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@DavideFitbit wrote:

Hello @noelnb, @MaryLow, @Martinefski, @SunsetRunner, @Philtic, @Twentworth, and welcome to the new users in the forum. 

I've seen other users experiencing these same difficulties after the update. Fitbit is aware of this and is working to find a solution as soon as possible. If you haven't done so already, please try to switch to a different clock face option and check if you continue to experience the same problem with battery, this has been useful to other users. 

If you're continue to have the same problem, please try to perform a battery test by restarting the device. then charging the watch to 100% and using it like normal until it drains completely. 

I hope this helps, keep me posted. 

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I’ve tried other clock faces and performed a battery test with no improvement. At this point, I have to charge twice a day to keep it from dying. I really don’t want an Apple Watch, but that’s starting to look like the only option.

[Bigbiker]

Same problem not charging anymore! I retuned my Blaze and had replaced with the Ionic- now problem again! Just over 12 months old and will probably not get refund and therfor stuck with useless device! Aplle next stop Carl

[Twentworth]

I have done this. It did not help.

[DavideFitbit]

Thank you for confirming all the steps you've tried so far to find a solution for this @noelnb, I've sent your information to the Customer Support team for further assistance. 

I'm sorry to see you continue to experience trouble with the battery life of your Ionic @Bigbiker, could you please confirm if you already tried all the steps mentioned here earlier? 

Thank you @Twentworth, let us know if you receive a reply from the Customer Support team with further updates about this. 

[Jima47]

Turning off the auto on function made a huge difference to my ionic battery life.  It was coming on during the night if I moved my arm.

[DavideFitbit]

It's good to see you around in the Community forums @Jima47! It's great to know this has worked out for your to improve the battery life of the watch. 

[Jima47]

Thanks, but like many others I am still after two years waiting for a Spotify app. I will be changing to Garmin for my next watch.

Sent from my iPhone

[DavideFitbit]

Hello @Jima47, thank you for your reply, and for taking the time to share your feedback regarding the Spotify app; comments from users are always useful to continue to improving the quality of products and services. I'm sorry to see that you'll be changing to a different brand. 

This would be a good implementation, if possible, I do recommend that you add your vote and comments for this idea posted in the Feature Suggestion board, since this is always helpful to the team of developers, so they can continue to track popularity and demand over time.

I hope to see you around in the forums.