Battery not charging

[bpw6237]

My ionic has stopped charging this is the 2nd time it’s done this last time restarting the device cured it not this time what can I do? 

Moderator edit: Subject for clarity 

[NellyG]

Hi @bpw6237 Try THIS Help Article on charging problems. If nothing there helps please come back here.

[bpw6237]

Hi nelly

This hasn’t worked watch still won’t accept a charge or restart is just showing 0% on the screen with charge plugged in. Been connected for over 24hrs now!
Is there a fix or do I need a replacement?
Thanks Ben

Sent from my iPhone

[NellyG]

It is sounding like a replacement is needed. I have flagged a moderator to come and help.

[RicardoFitbit]

Hello @bpw6237 I'm here to help you, let me first give you a warm welcome to our Community. Nice you see you around in our Ionic board @NellyG, welcome back.

@bpw6237 I'd like to appreciate your patience troubleshooting this situation prior posting and for taking in consideration the steps that were provided by @NellyG. Since the steps from our help article and the restart process didn't resolve your Ionic behavior, I want to suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please follow the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

@NellyG Thanks for bringing this thread to my attention, it's always nice to see you helping our Community users with their difficulties. 

I'll be here if you need further assistance. Keep me posted.

[bpw6237]

Hi, I’ve tried that and it’s restarted then gone straight back to 0% battery and won’t do anything again! 

Many other ideas? 

Ben

[RicardoFitbit]

Welcome back @bpw6237 thanks for letting me know that the factory reset procedure were done.

Since the steps previously provided were took in consideration with no positive outcome, I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance with them. That said, please keep an eye to your email inbox for their contact, they'll contact you soon.

In the meantime you receive their reply, please let me know if I can do anything else for you.