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Battery not charging

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‎01-30-2020 07:50 - last edited on ‎01-30-2020 20:03 by Fitbit Moderator

‎01-30-2020 07:50 - last edited on ‎01-30-2020 20:03 by Fitbit Moderator

my fitbit suddenly went dead and won't charge.  Any suggestions on how to fix? 

 

Moderator edit: Subject for clarity 

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‎01-30-2020 20:03

‎01-30-2020 20:03

Hi @valerie9195, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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