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Battery not charging

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‎02-14-2020 08:33 - last edited on ‎02-16-2020 13:17 by Fitbit Moderator

‎02-14-2020 08:33 - last edited on ‎02-16-2020 13:17 by Fitbit Moderator

It's not charging or turning on

 

Moderator edit: Subject for clarity 

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‎02-16-2020 13:16

‎02-16-2020 13:16

Hi @Barino, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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