Black Screen on my Ionic

[Spookly]

As of last night my fitbit Ionic went to a black screen. It was still functioning though - syncing to my phone, vibrating for notifications, alarm still works.  But the screen would only light up a little (like just before it actually turns on).  I've tried a reset by pressing the bottom right and left buttons (while both unplugged and plugged in).  I've tried pressing all three buttons at the same time for a hard reset.  The screen again lights up and then turns off but nothing else.  I also tried changing the clock face to something else (even though the face I had been using "Nothing Special" is the one I had been using pretty much since getting the watch.

Customer service has not been that helpful as in since it is out of the one year warranty (I bought this shortly after the release date for a whopping $300.) my options are to buy a new one. YAY.  

I just want my fitbit to work.  Is there any other troubleshooting that I may be able to try that I haven't already?

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

I've noticed you are new around @Spookly, so let me give you a warm welcome to our Community. 

Sorry about what happened to your Ionic, thanks for the steps that you've tried until now and for contacting our support team. Even if you don't get anything on the screen I'd recommend charging your tracker at least 1 hour to see if the battery icon comes up after that period of time. Charging fully takes about one to two hours.

If after the 1-2 hours you don't get anything on the display, check if the contacts on your tracker or charging cable are not dirty. Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

How do you charge your buddy? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 

Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.

I'd like to mention that we strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. So, please keep an eye in your email inbox. Our team will help you out in case that you need anything else or in case you need warranty details.

Please let me know if you need anything else!