Black screen of death

[JeremyB.]

My IONIC won't charge anymore. I have run my battery down before and I know how to force a restart. I even bought a new charging cable because I assumed that was the problem. Apparently that was not the problem. I would love to be informed if and when a solution to this problem becomes available. It appears that I am not the only one having this issue. 

I did do the update. Please tell me that they didn't send out the coronavirus to all of our IONICs throught that update.

(too early?)

[sherpl]

Mine is doing the exact same thing! Ever since the update it’s been at 0% it’s been impossible to charge and I even bought a new charger just like you it’s worked so well. Up until now. I have heard of other people having problems with their Fitbit but mine has always worked wonderfully until two days ago. Is there anything that can be done?

[JeremyB.]

I have found no answer to the problem yet. Hopefully there will be a solution sometime. Even if it is the update that messed things up, my IONIC won't charge enough to update to get the fix.

[monapd]

I have the same problem.  Have managed to "hard restart", pushing all 3 buttons at once for like a minute, but the battery will drain almost immediately...  Another problem I am having is that I can NOT access the settings app on my watch, it will simply not go in there.  Please help, I am desperate and on lockdown in South America, which doesn't help much!!!

[SherryHaas]

My watch just did the same thing about 3 hours ago...cannot get it to charge! 

[Mjacks33]

This is ridiculous if this isn't fixed I will not be purchasing another fit
bit.

[JeremyB.]

I talked to tech support and they are replacing it because it was under warranty. 

I will talk to tech support again when I get it if it needs to have the new update installed.