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Black screen of death

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‎07-19-2020 15:14

‎07-19-2020 15:14

I’ve read a lot of the posts regarding the black screen of death and none of the solutions fix it. The screen went black when I charged it due to low battery (10%). My app tells me the watch is now at 98% after charging but is also saying that it can’t connect to my watch. The screen is stuck off. I’ve tried every combination of holding buttons down, charging, plugging in and unplugging at specific times, everything that’s been suggested on here. The watch does nothing now. I was able to get the green lights for the heart rate monitor to pop up at first but now even those don’t do anything.

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7 REPLIES 7

‎07-19-2020 15:22

‎07-19-2020 15:22

This is for the Ionic btw...

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‎07-19-2020 17:14 - edited ‎07-19-2020 17:15

In response to JtBarnes

‎07-19-2020 17:14 - edited ‎07-19-2020 17:15

Hope you haven't recently used it for swimming? All I can suggest is to let the battery discharge so the Ionic gets a reset. At your own risk though. No guarantee that it will charge back up as these batteries appear to discharge to a voltage below what most chargers can charge them from. If that happen you can try a fast (higher current) charger like a QC3.0 compliant one.

 

Whilst on the charger you've held all 3 buttons down for 15-20secs?

 

Good luck!

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‎07-19-2020 23:57

‎07-19-2020 23:57

Hey! Did it get fixed? I have exactly the same. My watch is 1,5year old.. that cannot be the problem, is it?? I was so happy with it and told a lot of people about it and now this.. can ionic please provid a real solution? I do not seem to find details on how to contact them directly..

 

 

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‎07-20-2020 00:26

In response to An7

‎07-20-2020 00:26

Have experience the same problem and my year and half old . And the time is wrong yet again. No email to tell me batteries low only lasting two days on charge.....🤔😪

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‎07-20-2020 06:44

In response to PaulMe

‎07-20-2020 06:44

The watch is waterproof and has gone through 10 Spartan Races. None of that hurt the watch. All I did was plug it in.

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‎07-20-2020 06:46

In response to An7

‎07-20-2020 06:46

Fixed? Yes and no hahaha. It’s still dead but Kohl’s has a great deal on a new one so it will be here this week. Mine was a year and a half old too.

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‎07-20-2020 06:47

In response to Markysm7

‎07-20-2020 06:47

Mine was a year and a half old. It seemed to be working perfectly fine up until this happened. I’m bummed because I really liked the watch.

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