help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2019 06:54

‎11-26-2019 06:54

My Fitbit Ionic has a black screen.  I have turned it off and turned it back on, I have used a Q-Tip to clean the back area.  I have called customer service whose suggestions were that above to no avail.  Any suggestions?  

Best Answer
0 Votes
1 REPLY 1

‎11-27-2019 07:18

‎11-27-2019 07:18

@Angela2323 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you mentioned you called our Support team. I have created a case on your behalf with them and they will continue assisting you. 

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes