help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2020 13:49

‎03-23-2020 13:49

My device has a black screen and will not restart. The battery is 100%.

Best Answer
0 Votes
3 REPLIES 3

‎03-23-2020 16:54

‎03-23-2020 16:54

Try installing a different clock face.

Best Answer
0 Votes

‎03-23-2020 18:40

In response to SunsetRunner

‎03-23-2020 18:40

Thank you. I tried a new clock face and the screen is still black. The green light is flashing on the back and my battery is at 100%

Best Answer
0 Votes

‎03-24-2020 05:52

In response to SuzieB82

‎03-24-2020 05:52

Contact Customer Support.

Best Answer
0 Votes