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Black screen

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I have my fitbit ionic since oct 2019. And 2 days ago the screen went haywire. At first it turns blurry and then it totally turns black. I tried changing the clock face already and the factory restart based on the forum recommendation to no avail. The light at the back is still working and when I check the apps it still sync when I sync it. It also vibrates but the screen is totally black. 

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