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Black vertical lines

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‎10-10-2017 12:04

‎10-10-2017 12:04

I bought an Ionic yesterday at Best Buy. Upon loading the software for the first time, I noticed two black vertical lines on the left side of the screen.  I tried a restarted and a hard restart to no avail.  I sent a message to Fitbit which they promptly answered with more questions.  If I can find another copper/blue ionic in my area I may just exchange it.  But, if anyone has an idea I will listen. 

 

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‎10-10-2017 12:41

‎10-10-2017 12:41

@RunUdown Hello! Smiley Happy Welcome to the Community Forums. 

 

Thank you for reporting this experience with your Ionic. It's definitely unusual to have black vertical lines on the display. Thanks for giving some troubleshooting a try. Since you're already in communication with our Support team, they will be able to provide next steps for you. Please let me know if you have any questions! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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‎10-10-2017 14:10

In response to AlessFitbit

‎10-10-2017 14:10

I exchanged it this morning and my new one is without issue.

thank you

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‎10-10-2017 16:58

In response to RunUdown

‎10-10-2017 16:58

@RunUdown Thanks for the update! I'm glad to hear your new Ionic is working as expected. Now you can really start enjoying the new features it has to offer. Hope to see you around the forums! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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