help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank or blue and green bars

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2019 07:45

‎01-18-2019 07:45

I have. Fit bit iconic and the screen is malfunctioning. The screen is either all black or have blue and green lines going down the screen. I have tried charging it, resetting it several times still nothing is working. The watch is on I can tell because I have a screen lock and if you don’t enter the code right it makes a buzzing sound, which it makes when I’m hitting it. This happened when I woke up this morning. Totally weird and out of nowhere. 
The screen is either black or it’s blue and green lines

Best Answer
0 Votes
1 REPLY 1

‎01-18-2019 12:33

‎01-18-2019 12:33

@RobforOhio wrote:

I have. Fit bit iconic and the screen is malfunctioning. The screen is either all black or have blue and green lines going down the screen. I have tried charging it, resetting it several times still nothing is working. The watch is on I can tell because I have a screen lock and if you don’t enter the code right it makes a buzzing sound, which it makes when I’m hitting it. This happened when I woke up this morning. Totally weird and out of nowhere. 
The screen is either black or it’s blue and green lines

Yeah sounds defective.  Def call Tech Support.  Many have replacement devices simply by contacting them while still under warranty.  Get it documented right away.  Number is in my sig.  Try that.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes