01-04-2019 10:46
01-04-2019 10:46
I only check my fitbit app once every 2 month or so to look at my logs and when I checked it today it wouldn't sync. It kept telling me "Bluetooth Issues". After trying over an over I still can't get it working. Below is everything I tried:
My ionic is basically a paperweight at the moment..... Should I call Fitbit support to see if I can send it in for repair ? I mean wtf, i cant think of anything else to try. I can still charge it and wear it but I cant get my steps into the app.
01-05-2019 13:25 - edited 01-05-2019 13:29
01-05-2019 13:25 - edited 01-05-2019 13:29
With no mention of the type of phone I'll point to the Fitbit help files.
Why won't my Fitbit device sync?
01-05-2019 21:53 - edited 01-05-2019 21:55
01-05-2019 21:53 - edited 01-05-2019 21:55
Hello, I have done that and it fails. I get bluetooth connectivity error when I try to connect. As soon as it finds the ionic I get a message "found it" and then immediately I get "bluetooth connectivity error" and I cant connect it......
I am using a Samsung galaxy note 8.
01-06-2019 00:37
01-06-2019 00:37
I am experiencing the excat same problem,This is a brand new watch ,bought 4 months ago. It will not switch on. My phone finds it , then it stops . It will not progress. Iv reinstalled the app,Iv watched every Youtube clip,it will not switch on
01-06-2019 20:53
01-06-2019 20:53
I am getting the same "Bluetooth issues" and it won't update today's info. I have a S6. I went to the bluetooth settings on my phone and unpaired my Ionic. Then I went into the Fitbit app and turned off the "all day sync", "always connect" and the "keep-alive widget". After that I restarted my phone and re-paired my watch to my phone, went into the app and turned back on the All-day sync, Always connect and Keep alive.
After all of this it finally synced and updated my daily tracking info.
Hope this helps.