Bluetooth earbuds paired once now will no longer pair

[Lynnh3]

I have JLab JBuds, which are BT 5.0 and I have paired them to my Ionic, however that stopped working so I have tried to pair them again, and they are found, but it just spins when the Ionic is pairing the earbuds. Anyone have any suggestions as to how to get these to work again? I have Bose BT headphones that are seen and paired up almost immediately and they are BT 4.1. (go figure). I have tried pairing my earbuds without the Bose being paired and with them being paired and there is no difference. My Iphone finds and pairs them immediately as well. I turn off my phone, have the bluetooth off on my laptop and only have the ionic on, when I try to pair, so there is nothing else around that can interfere. Thanks in advance for your suggestions.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Lynnh3. Thanks for the details mentioned and the troubleshooting tried. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Lynnh3]

It is sad that a device that has the heafty price tag can not perform as
designed. Seems the new upgrade to the software was the cause!? As
expected, so disappointed.
--
His Peace is abundant

[SilviaFitbit]

Thanks for getting back @Lynnh3. Sorry for the delayed reply. 

Your feedback and comments are appreciated, we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Once again, your patience and understanding is appreciated while this gets resolved.