Bluetooth headphones drop out after 30mins

[Matt_Skinner]

Hi Fitbit team,

Firstly I would like to say that I love my ionic and accept that being a brand new product it may come with some bugs, however is there any chance in sorting a the Bluetooth issue. Halfway through my run the headphones cut out so I have to logout of my run repair them with my headphones and start another logged run. Any chance of looking into this.

Best Regards.

Matt Skinner

[Glennsfit]

I had some major issues today with constant pausing/skipping on my ionic with my plantronics backbeat fit Bluetooth headset. I have had 20min runs with no issues but I have had runs were I had to stop and reset the watch to get things working again. But this time it did not fix after doing everything possible I know how. One important thing I did notice is the music would cut out on every backswing of the arm when I was walking but when I held the arm/watch flat and horizontal the music stopped skipping.

cheers

Glenn

[SunsetRunner]

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@Glennsfit wrote:

I had some major issues today with constant pausing/skipping on my ionic with my plantronics backbeat fit Bluetooth headset. I have had 20min runs with no issues but I have had runs were I had to stop and reset the watch to get things working again. But this time it did not fix after doing everything possible I know how. One important thing I did notice is the music would cut out on every backswing of the arm when I was walking but when I held the arm/watch flat and horizontal the music stopped skipping.

cheers

Glenn

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That sounds like a range issue. What side do you start your watch and where is the Bluetooth receiver in your headphones? Try wearing the watch on the other am and see if that makes any difference.

[dsobie]

Update and edited

I used my headphones (Beats 3) and Ionic for a run on Thursday.  After I started the music, I paused it and everything worked great in excess of 30 minutes.

Overnight (Thursday/Friday) my Fitibit app updated.  I rebooted my phone and restarted the Ionic.

When I used my Ionic and Beats yesterday, I clicked pause like the day before and started my exercise.  Around the 30 minute mark, my headphones disconnected and my activity stopped tracking on my Ionic. The app did record my exercise.  This has not happened in the past.

Ionic/MotoG4/Android 7.0

[SunsetRunner]

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@dsobie wrote:

Update

I used my headphones (Beats 3) and Ionic for a run on Thursday.  After I started the music, I paused it and everything worked great in excess of 30 minutes.

Overnight (Thursday/Friday) my Fitibit app updated.  When I used my Ionic and Beats yesterday, I clicked pause like the day before and started my exercise.  Around the 30 minute mark, my headphones disconnected and my activity stopped tracking on my Ionic. The app did record my exercise.  This has not happened in the past.

Ionic/MotoG4/Android 7.0

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Probably needs a reboot ..

Try again with always connected and all day sync off. The settings probably got altered as well.

[dsobie]

I should have included. ..

I restarted the Ionic and my phone after the update.

I'll try this again.  Thanks.

[LocoNova]

My Fitbit Flyers will occasionally hesitate (sound gaps) with my Ionic.
When I reload the same music as part of another playlist, no problem.

[dgb2n]

Exactly the same problem here.

30 minutes (give or take).  Powerbeats 3 headset.  

Have not tried the pause and restart thing.  I am on the developer firmware.  This is exactly the kind of issue that will quickly sour people on this device.  Seems like a pretty easy issue to fix too.  Playing music while exercising with GPS tracking without carrying my phone is the exact use case that caused me to pick the Ionic.  Hopefully this gets some focus.

[dgb2n]

One more thing to add, I typically listen to rather long podcasts so in that 30 minute interval there is no track changes either that might reset some sort of internal clock.

[Glennsfit]

Thanks Lostlogik, I haven't tried the other arm yet but I wouldn't of thought I would have to do this, but I will give it ago. I did try the pausing of the song for a while then unpause but this was no good for me. At this stage I have narrowed it down to the GPS (I started a thread on this) interfering with the Bluetooth connectivity. 

[BrdWiliam]

Same issue! Will try the pause tip tomorrow and report back. Using Jabra sport.

[Dbergwall]

Hello, I've been using the Jabra Elite Sport. I've been having the same disconnection issues since early October; approximately every 30 minutes the Bluetooth is disconnected. I've tried pausing, nothing seems to work for me. I did notice if I don't do anything it reconnects after about 20 minutes on its own.

Thank you,

Doug

[Shirleysloan]

Did you find a fix? I'm using jabra sport and the music cuts out every 3 seconds😣

[BrdWiliam]

Yes it was fixed by just pushing start stop before 30 mins of use to reset the inactive shutdown

Sendt fra min iPad

[Shirleysloan]

Thanks for your reply. Think mine is a different issue...cutting out every 3 seconds 😖

[LocoNova]

Still happens, but less frequently. A problem about every two weeks, when I'm "Running" and playing music, is that the Ionic will spontaneously reset (shut off everything), and I have to turn it all back on. So, sometimes just the music goes, but often everything concurrently running is reset. Quite a pain...

[Dezfit]

My headphones start cutting out as soon as I walk away from my phone. I play and paused it a few times and the problem never resolved. Ive also reconnected and eveything. I have the Treblab  XR500 bluetooth headphones and the Fitbit Ionic. what else can I try?

[SunsetRunner]

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@Dezfitwrote:

My headphones start cutting out as soon as I walk away from my phone. I play and paused it a few times and the problem never resolved. Ive also reconnected and eveything. I have the Treblab  XR500 bluetooth headphones and the Fitbit Ionic. what else can I try?

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Is the music on your phone? If it is, this is the behaviour I would expect.

[Dezfit]

no I have pandora downloaded onto my watch

[dsobie]

I have been sidelined by an injury and haven't used my headphones and Ionic for sometime.

The problem was playing music from the watch (not phone) using BT headphones.  Since reporting this problem, the Ionic has had at least two firmware updates.  I am not sure if the problem has been corrected.

Have you downloaded music to your watch?  If not, I would recommend doing so and then conducting the "30 minute pause solution" we have all tried.  That has been successful for me.

[SunsetRunner]

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@Dezfitwrote:

no I have pandora downloaded onto my watch

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It still sounds like it’s dependent on the phone and by walking away from it you’re losing the connection. I don’t know how Pandora works, as I live in the U.K. and it’s not available here. However it seems you haven’t got the music on your phone and it’s streaming from the internet, or, it needs a live connection to play the music you have on your phone.

You could test this by flipping your phone into airplane mode while listening to Pandora and see what happens.