Bluetooth headphones drop out after 30mins

[Matt_Skinner]

Hi Fitbit team,

Firstly I would like to say that I love my ionic and accept that being a brand new product it may come with some bugs, however is there any chance in sorting a the Bluetooth issue. Halfway through my run the headphones cut out so I have to logout of my run repair them with my headphones and start another logged run. Any chance of looking into this.

Best Regards.

Matt Skinner

[Dezfit]

Yeah even though it said my headphones weren’t connected to my phone, I turned it off and the headphones then said disconnected but still playing through the watch. When I turned my phone back on, it didn’t reconnect and it continued to play without cutting out for my 30 min work out. So I did get it to work! Thanks

[SunsetRunner]

Glad it’s now sorted @Dezfit

[JayJ]

That happened to me also, two different headsets, once after about 30 min, once after about 10 min and yes, I am tracking my run too when it happens and no GPS either as it is indoors.   But I guess I want this to be ready for my Marathon end of May and it would be awesome if I would not have to take my iPhone with me.  I am glad to hear that it is also happening with Pandora and not only with the downloaded music from my playlist.

Jay

Fitbit Ionic OS version 27.31.1.29

Powerbeats 3 (2 different devices) and Skullcandy XTfree

Update: the stop/start trick worked for me but is very annoying.

[rfjouben]

I appears as if the new OS upgrade fixes this problem.

[LocoNova]

I agree. I've had a lot of problems with the Ionic, but recently everything from the Flyer dropout to the battery life has been improved.