Bluetooth issues when listening to music

[LAJ12]

Hi,

I am experiencing problems when using the exercise running setting on my ionic and listening to music at the same time.  It does sort itself out after about 15 mins, but it does make the first 15 mins of the run very frustrating.

The Bluetooth connection works perfectly well in the house when just listening to music - can anyone help?

Thanks

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @LAJ12, it's nice to see you here!  When music is cutting on and off it is usually happening as a result of connectivity issues. Have you tried wearing your Ionic on the other hand/wrist? I've seen this has helped other users in the past. 

I'd recommend performing a restart on Ionic in between the disconnecting and reconnecting process:

• Unpair your headphones
• Restart Ionic
• Pair headphones again

Something else you could do is resetting Bluetooth. Just turn it off, wait 10 seconds, and turn it back on. This could also help you with this.

Try that out and let me know how it goes! 

[LAJ12]

Hi - thanks for your advice, everything is working now 👍

Sent from my iPhone

[MarreFitbit]

Great news @LAJ12!  I'm glad to hear that everything is working now! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[uksglory]

Hi......

Im having the same problem. May i ask what you did to fix this issue?

Regards  Nick

[MarreFitbit]

Hey there @uksglory, thanks for stopping by! Sorry to hear you're having the same inconvenience while listening to music. In order to sort this out, please follow the steps I shared in this post.

Let me know the outcome! 

[uksglory]

Hi MarreFitbit Thank you for your reply.....I have tried these recommended options earlier in the week with a online chat here....actually....twice with 2 different Fitbit experts..  And still the same...so....What now??

I am slightly concerned because i have some Fitbit Flyers due for delivery anytime now.....£90 i paid direct from Fitbit.com.....MarreFitbit i will not be happy if these act the same way!!!!!

[csf0816]

I have tried this and it did not work for me.  I got a replacement Ionic for another issue and the new one has poor music quality unless it is about 12" from the Ionic.

[AndreaFitbit]

Welcome to the Fitbit Community @csf0816. I apologize for the delayed response and will be glad to assist you with your music control with your Fitbit Ionic. 

Could you please confirm that you have followed the steps that @MarreFitbit has shared with us? Also, could you please try different earphones?

I´ll be waiting for your response.

[csf0816]

@AndreaFitbit  I have completed the steps that @MarreFitbit shared with us and it did not solve the problem. 

Per your suggestion I have tried another pair of headphones and that did not resolve the problem either.  The headphones I tired however do perform well with my wife's Fitbit Versa but I still experience the same issue.

Please advise.

[AndreaFitbit]

Thanks for getting back to us and for following troubleshooting steps and for trying other pair of headphones @csf0816.

I went ahead an created a case on your behalf and a customer representative will contact you soon. Please check your email.

Let me know how it goes and thank you for visiting the forums.