Brand New Fitbit Ionic will not connect to my Iphone 10.

[Andy010]

Hi,

I've finally upgraded from a HR Charge to the new Ionic.

Bought this yesterday after giving my HR away, tried to set it up and just repeatedly get the ' the Operation couldn't be completed' message.

I have removed old devices from the app, my phone & app are fully up to date. I just don't know what else to do? I've tried numerous resets, turning my Bluetooth off and on etc but nothing seems to work 😞

Looking forward to some answers.

Kind regards,

Andy

[Andy010]

Screen shot of problem

[elot]

The moment you try to connect to the watch, there should be a number visible on the watch.

You should fill in that number on the phone.

Do you see a number on the watch or not?

If yes, just fill the number in and you are good to go.

If you don't see a number on the watch, try a soft reset (push left button and hold, then right lower button together with the left button and wait till the Fitbit logo appears, then release the buttons).

[Andy010]

Hi Elot,

Oh yeah I didn't mention that, I have imputed the number before getting that message every time ( im not THAT silly ) 

[elot]

I seem to be for asking 

[Andy010]

Haha I didn't mean it like that, I meant it more I am stupid, but not that stupid! ha! It wasn't a dig at you 🙂

Still isn't working 😞

[SunsetRunner]

Did you ever get it working?

[Andy010]

Hi, 

No I didn’t, I even had a friend at work try and connect it to his phone and it wouldn’t, it got to the same stage as mine before giving me that error message 😞

[Rich09]

I am having the exact same problem. One interesting aspect is if I go to the iPhone settings it shows a bluetooth connection to the ionic even after failing. However, I cannot sync the devices. In my case I upgraded my iPhone and then restored a backup of the previous iPhone apps including fitbit.